Now updated with new research and even more intuitive explanations, a demystifying explanation of how managers can inform themselves to make less risky, more profitable business decisions This insightful and eloquent book will show you how to measure those things in your own business that, until now, you may have considered "immeasurable," including customer satisfaction, organizational flexibility, technology risk, and technology ROI. Adds even more intuitive explanations of powerful measurement methods and shows how they can be applied to areas such as risk management and customer satisfaction Continues to boldly assert that any perception of "immeasurability" is based on certain popular misconceptions about measurement and measurement methods Shows the common reasoning for calling something immeasurable, and sets out to correct those ideas Offers practical methods for measuring a variety of "intangibles" Adds recent research, especially in regards to methods that seem like measurement, but are in fact a kind of "placebo effect" for management - and explains how to tell effective methods from management mythology Written by recognized expert Douglas Hubbard-creator of Applied Information Economics-"How to Measure Anything, Second Edition" illustrates how the author has used his approach across various industries and how any problem, no matter how difficult, ill defined, or uncertain can lend itself to measurement using proven methods.

道格拉斯• W. 哈伯德是應用信息經濟學創始人、國際公認的知名測量師、決策分析師和風險管理專傢。

他的應用信息經濟學方法是一種量化的方法論，已被全球多傢《財富》500強企業所應用，並被廣泛應用於IT安全、娛樂傳媒、軍事物流、研發整閤等眾多領域。而這些領域的決策和管理往往依賴於一些看起來很難量化或者不可能量化的因素。

道格拉斯還是位廣受歡迎的演說傢。曾為《信息周刊》《首席信息官企業》《分析學》和《今日OR/MS》等雜誌撰寫文章。他還是《風險管理的失敗》（The Failure of Risk Management）一書的作者。