Book Description This classic， hands-on guide， written by one of the most widely respected masters of quality， teaches the fundamental tools of quality， including: Data collection Control charts Histograms Scatter diagrams Cause-and-effect diagrams Probability Check sheets Sampling Pareto diagrams Graphs This best-selling text has been used extensively by schools and major U.S. companies for training students， supervisors， and line personnel. Simply written and self-teaching， it encourages workers to seek out applications of the tools in their work. Includes practice problems. Language Notes Text: English， Japanese (translation) See all Editorial Reviews