In this affordable Cengage Advantage Books version of COMMUNICATING WITH CREDIBILITY AND CONFIDENCE (WITH SPEECHBUILDER EXPRESS AND INFOTRAC) you will discover the key to communicating successfully in any situation. This innovative text reveals the basic skills of oral communication and emphasizes important points with skill-building exercises and activities. Your purchase includes access to SpeechBuilder Express an online outlining tool that helps you step-by-step through the outlining process as well as access to InfoTrac College Edition's online university library of full length articles.