This selection of published articles and case studies provides an in-depth look at case management issues and is both a reference book and a supplement to the "Case Managers Handbook, Second Edition". The text covers a wide range of topics, including administrative and financial considerations; quality improvement; telephonic nursing; population-based case management; chronically ill patients in an HMO; ethical issues in workers' comp; and new case managers roles. A "case in profile" section provides 11 selected case studies, including neurobehavioural case management; returning brain-injured clients to work; issues for those with high-level spinal-cord injury; and trauma critical pathways.