Following up on the stunning success of her previous bestseller, NLP at Work , internationally acclaimed trainer, speaker, and consultant Sue Knight fills a major gap for a practical, real-world guide to making NLP (neuro-linguistic programming) work in business today. In her characteristically clear, jargon-free, and reader-friendly style, Knight has written the most comprehensive fieldbook to what is truly the heart of NLP: how any organization can achieve excellence by modeling companies and individuals who have achieved success by being true to who they are.