How will libraries stay competitive in the digital information world? There are no two ways about it: the Internet presents a challenge to librarians and information providers everywhere. "Googling" and "Asking Jeeves" are often easier options than heading to the local library for answers to research questions. How can libraries be viewed as another, perhaps more useful search engine? Librarian and former technology vendor Andrew Pace draws from successful and failed Internet service models, and explores complicated library-vendor relationships to show you how you can beef up customer satisfaction.