An exhaustive, business-boosting reference, "Construction Operations Manual of Policies and Procedures, Fourth Edition", by Andrew Civitello, Jr., is loaded with procedures and step-by-step details for successfully managing construction operations. You get nearly 500 pages of methods, strategies and tactics, forms and ready-to-copy letters all laid out for you in a concise, easy-to-grasp style. This new edition, now the most timely, complete, and useful guide available for managing construction, packs over 20 percent more forms, and checklists. It also covers new developments in construction management software, as well as new material devoted to the Design-Build process. The included CD-ROM packs project delivery forms, word-for-word letters, sample letters, and checklists to make the overall construction project management process easier and more efficient.