《CSCW:协同与冲突(英文版)》is the result of a one-day meeting held at the Department of Trade and Industry (DTI) in London, on 23rd October 1991. The aim of the meeting was to arrive at an understanding of what it is that people actually do when they say they are cooperating, and in particular, an understanding of the role of conflict. A range of views and experiences of the role of conflict in collaborative work were presented at the meeting, covering both examination of conflict in related disciplines and case studies of conflict in real situations. The chapters of this book are fuller accounts of the work presented during the meeting. Each provides a different view of the nature of conflict in collaborative work, and each draws out, to some degree, the implications for the design of CSCW systems.